HISTORY
American Air & Heat has been in business since 1986. Owner, Dan Boni, established the company when he felt the need to have a local, reliable air conditioning company to serve his small home-town of Oviedo. American Air & Heat is a family owned and operated company. Well, a lot has changed since 1986. Oviedo and Central Florida have grown in leaps and bounds and so has American Air & Heat.
Dan started the company with one basic philosophy that is still seen on the sides of his trucks today. “Quality Is Our Specialty”. In an effort to keep quality as the number one goal, in addition to on-going Factory Training and Customer Service Training, weekly service meetings are held to discuss technical and/or customer related problems. These problems are then solved in a manner that will best suit the customers needs.
American Air & Heat has fully stocked trucks for installation, service and light commercial work. We also provide monthly service maintenance for commercial customers as well as annual maintenance for residential customers.
Our service department is computerized to help give each technician any additional information from previous service calls and all technicians are radio dispatched. “The company has really grown since 1986″, says Dan. The quality services we provide have helped us grow into the company we are today. One thing is for sure, all of the employees at American Air & Heat understand that without customers there is no work and each and every employee goes that extra mile to make sure the customer is satisfied.
American Air & Heat, Inc. Customer Creed
A customer is:
- The most important person in any business
- Is not dependent on us – we are dependent on them
- Is not an interruption of our work – they are the purpose of it
- Does us a favor when they call – we are not doing them a favor by serving
- A part of our business – not an intruder
- Is not a cold statistic, is a flesh and blood human being with feelings and emotions like us
- Is not someone to argue or match wits with
- Is a person who brings us their needs – it is our job to fulfill those needs
- Is deserving of the most courteous and attentive treatment we can give
- Is the person who makes it possible to pay our salary
- Is the lifeblood of this and every business
- Likes to trade with a progressive firm that supports the community
American Air and Heat, Inc. credits its success to continued adherence to this creed
As a Carrier Factory Authorized Dealer, we are able to offer Carrier’s 100% satisfaction guarantee on all new systems. We have been leaders in our area for several years in the installation of PURON (the new replacement refrigerant) Systems and our customers are very satisfied.
We employ N.A.T.E. certified technicians (a nationally recognized rigorous and thorough technical certification program).
We are members of ACCA (Air Conditioning Contractors Association), ABC (Associated Builders and Contractors) and are in good standing with the Better Business Bureau. Please contact them to check on any contractor you are considering using. Their phone number is (407) 621-3300
